ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.
Our brands include:
- FanDuel — A game-changing real-money fantasy sports app
- FanDuel Sportsbook — America’s #1 sports betting app
- FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
- FanDuel Racing — A horse racing app built for the average sports fan
- FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
- FOXBet — A world-class betting platform and affiliate of FanDuel Group
- PokerStars — The premier online poker product and affiliate of FanDuel Group
THE POSITION:
Our roster has an opening with your name on it
FanDuel’s VIP operation is looking for someone who wakes up every day and thinks like one of our VIP customers and wants to make our sportsbook the most appealing place to play at volume. This is a strategic position, which will oversee several areas within the VIP team including relationships with retail locations, 3rd party vendors for both customer reward and acquisition, events and hospitality as well as liaising with the wider FanDuel group on opportunities to improve VIP customer experience. We are looking for a person with a genuine passion for the online gambling industry.
THE GAME PLAN:
Everyone on our team has a part to play
- Liaise with all areas of the business and identify opportunities and solutions to improve the VIP customer experience
- Oversee teams dedicated to retail, partnerships and events.
- Actively engage other areas of the business when highlighting new projects to ensure best practice is followed to deliver intended outcome
- Manage a small team of VIP Associates who coordinate promotions, events and campaign requests
- Work on team projects and goals alone or lead projects with smaller scope and/or ambiguity
- Actively seek out feedback from the team, manager, and stakeholders and use it to make informed decisions
- Identify barriers that would prevent completion of initiatives and propose solutions to resolve these
- Liaise directly with high value clients to collect feedback and research
- Work with acquisition teams to ensure there is a strategic focus on developing channels to acquire VIP customers
- Has an ambition to learn and improve VIP customer experience
THE STATS:
What we're looking for in our next teammate
- Minimum of 4 years of online gaming industry experience preferred
- Has a high level of empathy towards users’ goals and tasks
- Ability to identify areas of improvement across the business and make recommendations for potential solutions
- Ability to follow steps needed to make proposed solutions a reality
- Advanced understanding of our VIP users and how they use all of our products
- Project management experience preferred
- Expert moderator
- Confidently communicates decision-making rationale to team members and wider teams
THE CONTRACT:
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs and platforms
The applicable salary range for this position is $103,000 to $129,000 which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may also be eligible for short-term or long-term incentive compensation.
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
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