ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE POSITION
Our roster has an opening with your name on it
The Fraud and Risk Support Associate is primarily responsible for reviewing and resolving inbound and outbound customer fraud contacts across the platform.
This role requires intermediate to advanced experience in customer service as well as beginner to intermediate understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries. Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
- Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts
- Deliver outstanding fraud support to our growing community of avid sports fans
- Conduct customer identity verification and document authentication
- Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity
- Perform account due diligence to mitigate loss
- Assist in the resolution of chargebacks and/or player disputes as needed
- Assist in the detection of fraud trends using various tools and systems
- Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals
THE STATS
What we're looking for in our next teammate
- Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields
- Experience with help desk software (ZenDesk, Oracle etc.) preferred
- Experience with payment processors (Braintree, PayPal etc.) preferred
- Excellent verbal and written communication skills
- Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
- Basic analytical problem-solving skills
- Availability to work flexible hours that include nights and weekends
- Passion for sports and/or gaming industry is a plus
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
The applicable hourly range for this position is $20.19- $25 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
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