The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you.
FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of US sports fans every day. That’s no easy task, and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry. Whether you’re looking for better career progression, improved financial security or just a better sense of belonging, we believe we’ve created a culture in which everyone can succeed, no matter how you got here.
The Position
As a Change Analyst at FanDuel, you will be responsible for facilitating and guiding any technical changes via our standardised methods and procedures, ensuring that you minimise the impact of change related incidents upon service quality, and as a result improve the day-to-day operations of the organisation.
You will be a key point of contact for any Change Management queries within FanDuel, as well as working with 3rd parties externally to ensure appropriate regulatory approvals. This will involve working with the wider business - from non-technical senior stakeholders through technology teams.
You might not have a lot (or any!) experience in the Change Management space, and that’s okay. What is more important in this role is someone with excellent communication and organisational skills; a quick ability to learn and adapt, and a customer-first mentality.
Some of your role will involve:
- Ensure change management policy and procedures are understood and followed by FanDuel Technology organisation.
- Plan, manage, and coordinate high-risk or customer-impacting changes, managing stakeholders' expectations and multiple simultaneous changes with a risk-based approach.
- Identify and escalate problems or issues with changes or the change management process.
- Deliver education, training, and support on the change process, procedures, and tooling; ensure tooling aligns with the current process and propose improvements.
- Provide a supporting framework for resourcing, scheduling, and effective clash management.
- Contribute to project and change initiatives to ensure risks are managed and stakeholders are engaged and informed.
- Ensure governance of change with regular reporting, education, and training to meet audit requirements; foster a "no-blame" culture to drive actions from change-related incidents and learnings.
What We’re Looking For
- Experience in an admin or internal customer focused role
- Experience working with senior stakeholders
- Experience dealing with multiple complex projects
- Ability to prioritise business needs whilst ensuring customer service quality at all times
- Have a methodical and logical decision-making and problem-solving ability
- Experience within an IT/e-commerce environment would be desired but is not essential
What You Can Expect
- Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
- A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
- Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
- Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
- Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
- Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.
The Interview Process
- Recruiter Screen – 30mins
- Competency Interview – 45mins
- Cultural and Behavioural Interview – 60mins
Diversity, Equity and Inclusion
We endeavour to make our interview process as accessible as possible. If you need any assistance prior to your interview, including any reasonable adjustments, please don't hesitate to get in touch.
FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
Location: Our Scottish tech hub is based in central Edinburgh and is fitted with fabulous amenities including a gym, showers, bike parking, gaming pods, multiple breakout areas, meeting rooms, a roof terrace and much more.
We operate a hybrid model for the majority of our roles, where we normally spend a day or two in the office per week.