ABOUT FANDUEL
FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.
Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
THE POSITION
Our roster has an opening with your name on it
Join a place where innovation, creativity, customer/business focus, continuous improvement, automation and operational objectives are a way of life— and love what you do.
We’re a company that doesn’t stop until a job is finished, with a goal to consistently test our limits and exceed expectations. As a member of our technology team, you’ll have the opportunity to work on dynamic projects, collaborative environment where innovative thinking is encouraged. Successful candidates will have a passion for working with technology. They will have a positive result driven by a ‘can do’ attitude and be able to demonstrate their ability to work in a fast-paced, dynamic environment. They will have a pragmatic approach, with an understanding of the need to balance lightweight but rigorous change processes with distributed accountability against the business need for delivery at pace.
The role of a Change Analyst is to assist and guide the sage execution changes under our change controls across the FanDuel estate. Primary role will be to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of Change related incidents upon service quality, and as a result improve the day-to-day operations of the organization.
We are looking for someone with excellent communication and organizational skills and the ability to act as liaison, delivering information both to technical and non-technical teams.
THE GAME PLAN
Everyone on our team has a part to play
- To help ensure that the change management policy and procedures are understood and followed by FanDuel Technology organization
- Responsible for day-to-day oversight and management of changes within the change management process
- Key point of contact for Change Management within FanDuel responding to queries and requests via multiple communication tools
- Ability to plan, manage and coordinate the implementation of high risk or customer impacting changes, whilst managing stakeholders’ expectations
- Identifying and escalating problems or issues with changes or the change management process
- Ensure Tooling is in line with the current process, put forward ideas for improvements and be involved in testing new releases
- Deliver education, training and support on the change process, procedures and tooling
- Highlighting areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting
- Responsible for liaising with functions to ensure that operational readiness is maintained at the highest level for new and existing services for change management
- Providing a supporting framework ensuring resourcing, scheduling with effective clash management
- Contributes to project and change initiatives to bring operational perspective to the outcomes to ensure risks are being properly managed, and correct stakeholder are engaged and appraised
- Ensure governance of change with regular reporting, education and training that meets audit requirements
- Manages contact with all parties including 3rd parties to ensure change related with appropriate regulatory approvals
Competencies
- Strong influencer, with excellent communication skills with the ability to translate technical detail into digestible actionable information for stakeholders
- They will be able to bring people with them during potentially challenging times, to help deliver the right outcome for the group
- Has a customer-first mentality with the customer experience at the forefront of what we do
- Maintains calm under pressure and capable of working in the demanding environment of mission-critical services where critical changes are concerned
- Passionate about risk identification, sizing and reduction with collaboration with technical owners to maximize availability through change
- Approachable and a self-starting – working with senior level with minimal supervisor
- Proactive management of multiple simultaneous changes with a risk-based approach
- Contributes to a “no-blame” culture to ensure change related incidents and learnings drive tangible actions across all areas
- Understanding of change management and where it aligns to service management disciplines
THE STATS
What we're looking for in our next teammate
- Must pass all relevant background security checks
- Must be licensed in each state as required by those jurisdictions
- 2+ years professional experience in similar or admin-based roll
- 2+ years professional experience in admin and internal customer focused role. IT / E- commerce experience is desired but not required
- Must have the ability to learn at pace and able to work in a fast-paced demanding environment
- Have a methodical and logical decision-making ability
PLAYER BENEFITS
We treat our team right
From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!
The applicable salary range for this position is $74,000 - $92,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
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